Return&Refund Policy
At fivfivco.com, we're committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction, and the quality is guaranteed. We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process easy.If there is a problem with the received product, please feel free to contact us through service@fivfivco.com, the customer service will reply you within 24 hours.
How Long Do I Have To Make A Return?
You have a maximum of 30 days from the date of your purchase to make a return. Your return package must be postmarked within 30 days after the purchase date. Returns postmarked after 30 days from the purchase date will not be accepted.
Can I Still Return Items If They Are Worn, Damaged, Or Have The Tags Removed?
1. You can only return items that are unworn, unwashed, undamaged, have the original tags attached and hygiene sticker (if applicable) intact.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, and any other items for which return or exchange is noted as not being supported.
3. Free gifts cannot be returned or exchanged.
Return And Exchange Policy
Returnable or exchangeable:
1. Improper size.
2. The goods were found defective or damaged when the package was opened. For example, I found the zipper was broken when I didn't try it on.
3. Merchant sends wrong goods.
If it is because of quality problems, inappropriate size, etc., it needs to be returned or exchanged. The item needs to be sent back to the place of origin. The origin is in China. The specific return address can be obtained by contacting our email. We will reply within 24 hours.
Important Notice
1.Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return.
2.We do not have return labels and do not cover shipping costs.
Refunds
Full Refunds will be processed within 3 working days after we receive your return package. The refund will be issued to the original payment method.
Exchange
We will exchange the goods for you within 3 working days after receiving your return package.
Cancellation Policy
The products creation process starts very shortly as we are working to deliver your order ASAP, so that all cancellations requests after ordering may be subject to a 50 percent restocking fee.
We reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published here. If you have any inquiries regarding this or any of our other policies, please Contact our Customer Service.